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Customer Service Control & Automation Engineer

We’re on the lookout for a Customer Service Control & Automation Engineer to join our team and help us deliver high quality services to our customers. In this role, you’ll be tasked with analyzing the customers’ cases, followed by engineering and implementing the most suitable solutions. You’ll support the Customer Service team by adapting, upgrading, and renewing our existing VYNCKE systems.

about the job

As our Customer Service Control & Automation Engineer, you will:

Support the Customer Service team in meetings with clients and subcontractors.
Analyze the customers’ cases and process their demands. You’ll prepare input documents, control concept, P&ID, electrical drawings…
Perform risk assessment on the design of an installation.
Oversee the electrical installation and have hands-on experience in planning, coordinating, and executing complex technical installations.
Execute the commissioning.
Propose optimizations to improve our future installations.
Be the single point of contact between the Customer Service team and the Automatization team.

About you

We imagine our ideal candidate would:

Have a master’s degree in electrotechnics or electromechanics, or equivalent experience. You have at least 5 years of experience in the field.
Have experience in electrical engineering and PLC programming, as well as extensive experience in addressing customer concerns, ranging from routine inquiries to complex escalations.
Have good technical insight. In this role, being a real problem-solver is key!
Possess the communication skills necessary to translate the customer’s needs and demands into clear tasks.
Be willing to travel. You will be based in Harelbeke but spend about 30% of your time abroad.
Be fluent in English, with proficiency in other European languages as a plus.

About our offer

Join VYNCKE, and we can promise you that you will embark on a learning journey.
We offer an environment where your skills are valued, with a direct impact by advising and supporting your fellow Vynckeneers.
You’ll be part of a team that trusts and empowers you, where every challenge is an opportunity to shine and there is room for initiative and an openness to communicate your vision and ideas.
Your career is more than a job – it’s a path to making a meaningful impact in the world of clean energy, one project at a time.
You’ll report directly to the Customer Service Team Manager and work closely together with the Customer Service Managers.

Eager to know more about this specific job opportunity? Don’t be shy: contact us!

About VYNCKE

In 1912, more than a century ago, VYNCKE was born from the hands of a single blacksmith: Louis VYNCKE. Today, we’ve grown into a leader in the industry of clean energy technology. Our journey from a family-run workshop to a pioneer in clean energy has been driven by an unwavering commitment to our customers and a deep respect for our planet. At VYNCKE, you join a legacy and a community that values tradition while fearlessly stepping into the future.

Is this your career match?

Great! We can’t wait to hear from you to find out if we see the match too.

This is how you become a Vynckeneer

Our application process is designed not only to find the right match, but to offer you insights and a true taste of the VYNCKE experience. You’ll learn about us, about yourself, and about your future.

We contact you

After you apply, our first step is to connect with you, opening the door to possibilities and understanding your aspirations.

We meet face-to-face

Our in-person discussions are where we dive deeper, understanding your skills and how you can spark with us.

We offer you a spot

If it’s a match, we warmly offer you a spot in the VYNCKE family, marking the start of an exciting journey together.