Customer Service Engineer

We’re looking for a motivated Customer Service Engineer to join our Customer Service Team. Their mission? To maximize customer satisfaction by offering services throughout the lifespan of our waste-to-energy solutions! As Customer Service Engineer, your main responsibilities will be supporting our Customer Service Managers and actively engaging with your customer portfolio. You’ll also coordinate maintenance stops, provide technical advice and support, as well as ensure a smooth communication with clients, suppliers, and the Customer Service Team.

about the job

As our Customer Service Engineer, you will:

Assist our experienced Customer Service Managers with coordinating and planning of larger maintenance stops. You’ll collaborate with the Customer Service Team, subcontractors and suppliers to ensure smooth execution of these site interventions.
Manage all necessary documentation and ensure it is compliant to safety and quality regulations.
Act as the single point of contact for smaller accounts, managing client interactions and ensuring their needs are met.
Provide technical advice and support to clients regarding their waste-to-energy solutions.
Communicate effectively with suppliers to identify and source compatible spare parts.
Stay up to date about our solutions, so you can always offer our customers the best support and advice.

About you

We imagine our ideal candidate would:

Hold a master’s degree in engineering.
Be eager to learn about waste-to-energy solutions and related technologies.
Have excellent communication skills, and love working with others in a team environment.
Combine good organizational skills with a customer-oriented mindset and a proactive personality.
Be willing to travel to clients and suppliers across Europe (up to 20% of your time)
Be proficient in English, with a good knowledge of French as a plus – or you are willing to learn.

About our offer

Join VYNCKE, and we can promise you that you will embark on a learning journey.
We offer an environment where your skills are valued, with a direct impact by advising and supporting your fellow Vynckeneers.
You’ll be part of a team that trusts and empowers you, where every challenge is an opportunity to shine and there is room for initiative and an openness to communicate your vision and ideas.
Your career is more than a job – it’s a path to making a meaningful impact in the world of clean energy, one project at a time.

Eager to know more about this specific job opportunity? Don’t be shy: contact us!

About VYNCKE

In 1912, more than a century ago, VYNCKE was born from the hands of a single blacksmith: Louis VYNCKE. Today, we’ve grown into a leader in the industry of clean energy technology. Our journey from a family-run workshop to a pioneer in clean energy has been driven by an unwavering commitment to our customers and a deep respect for our planet. At VYNCKE, you join a legacy and a community that values tradition while fearlessly stepping into the future.

Is this your career match?

Great! We can’t wait to hear from you to find out if we see the match too.

This is how you become a Vynckeneer

Our application process is designed not only to find the right match, but to offer you insights and a true taste of the VYNCKE experience. You’ll learn about us, about yourself, and about your future.

We contact you

After you apply, our first step is to connect with you, opening the door to possibilities and understanding your aspirations.

We meet face-to-face

Our in-person discussions are where we dive deeper, understanding your skills and how you can spark with us.

We offer you a spot

If it’s a match, we warmly offer you a spot in the VYNCKE family, marking the start of an exciting journey together.