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Customer Service Field Engineer

We are seeking a dedicated Customer Service Field Engineer to join our team. Your role will involve delivering outstanding after-sales services, including inspections, preventive maintenance, repairs and technical troubleshooting. On-site, you will oversee clients and subcontractors, while in the office, you will manage intervention planning, administration, debriefings and helpdesk support. Join us to ensure seamless customer satisfaction and operational excellence.

about the job

As our Customer Service Field Engineer, you will:

Collaborate with the Customer Service Managers to prepare and plan service interventions.
Coordinate on-site service interventions, including meetings, safety training, job safety analysis and risk assessments.
Execute or supervise service interventions, coordinating with subcontractors and suppliers to ensure smooth site operations.
Identify and troubleshoot problems, adjust combustion settings with emission measurements and ensure all maintained parts undergo a thorough functional check.
Manage all necessary documentation and ensure it compliancy to safety and quality regulations.
Provide remote client support via the helpdesk and manage records in the CRM system.

About you

We imagine our ideal candidate would:

Hold a degree in technical engineering (or equivalent by experience) and have at least 5 years of technical field experience in customer service or (after) sales.
Be experienced working in boiler and biomass combustion. Knowledge of electrics, PLC (S7), Intouch Wonderware and WinCC is a plus.
Combine good organizational skills with a customer-oriented mindset and a proactive personality.
Have excellent communication skills and love working with others in a team.
Be willing to travel and work abroad in Asia and other countries, from a couple of days to several weeks.
Be fluent in English, with local and other languages as a plus.

About our offer

Join VYNCKE, and we can promise you that you will embark on a learning journey.
We offer an environment where your skills are valued, with a direct impact by advising and supporting your fellow Vynckeneers.
You’ll be part of a team that trusts and empowers you, where every challenge is an opportunity to shine and there is room for initiative and an openness to communicate your vision and ideas.
Your career is more than a job – it’s a path to making a meaningful impact in the world of clean energy, one project at a time.

Eager to know more about this specific job opportunity? Don’t be shy: contact us!

About VYNCKE

In 1912, more than a century ago, VYNCKE was born from the hands of a single blacksmith: Louis VYNCKE. Today, we’ve grown into a leader in the industry of clean energy technology. Our journey from a family-run workshop to a pioneer in clean energy has been driven by an unwavering commitment to our customers and a deep respect for our planet. At VYNCKE, you join a legacy and a community that values tradition while fearlessly stepping into the future.

Is this your career match?

Great! We can’t wait to hear from you to find out if we see the match too.

This is how you become a Vynckeneer

Our application process is designed not only to find the right match, but to offer you insights and a true taste of the VYNCKE experience. You’ll learn about us, about yourself, and about your future.

We contact you

After you apply, our first step is to connect with you, opening the door to possibilities and understanding your aspirations.

We meet face-to-face

Our in-person discussions are where we dive deeper, understanding your skills and how you can spark with us.

We offer you a spot

If it’s a match, we warmly offer you a spot in the VYNCKE family, marking the start of an exciting journey together.