Logo Vyncke

Customer Service Manager

In this role, you’ll be the customer’s go-to person once our installation is up and running. You’ll actively engage with your customer portfolio, maximizing customer satisfaction by offering services throughout the lifespan of our VYNCKE solutions.

about the job

As our Customer Service Manager, you will:

  • Offer our customers VYNCKE solutions for maintenance and improvement of their installation.
  • Proactively address the clients’ needs.
  • Build and maintain a strong relationship with our customers in Asia and Africa.
  • Oversee the budget, forecasting, and tracking of our maintenance activities. You’ll also manage the entire order process, from quotation to invoice and payment, with the support of our administrative team.
  • Organize and coordinate the implementation of maintenance and service contracts. This includes arranging inspections, preventive maintenance, and repair work. You’ll have the support of our Customer Service Engineers and Mechanics, or you may coordinate with subcontractors as needed.
  • Address technical issues and ensure they are resolved appropriately.

About you

We imagine our ideal candidate would:

  • Have an engineering degree or equivalent experience, with at least 3 to 5 years experience in a technical-commercial role, such as customer service, account management or (after)sales.
  • Have experience working in a multinational company. Knowledge of the wood panel industry and CRM Dynamics 365 is a plus.
  • Exhibit a keen sense for commercial opportunities and cultivating long-term customer relations.
  • Combine strong organizational skills with effective communication skills, common sense, and creativity.
  • Be willing to travel for short periods.
  • Be fluent in English, with proficiency in local and other languages as a plus.
Vynckeneers from our Kuala Lumpur settlement

About our offer

  • Join VYNCKE, and we can promise you that you will embark on a learning journey.
  • We offer an environment where your skills are valued, with a direct impact by advising and supporting your fellow Vynckeneers.
  • You’ll be part of a team that trusts and empowers you, where every challenge is an opportunity to shine and there is room for initiative and an openness to communicate your vision and ideas.
  • Your career is more than a job – it’s a path to making a meaningful impact in the world of clean energy, one project at a time.
  • You’ll report directly to the Customer Service Team Manager in Thailand and work closely together with our Customer Service Team.

Eager to know more about this specific job opportunity? Don’t be shy: contact us!

About VYNCKE

In 1912, more than a century ago, VYNCKE was born from the hands of a single blacksmith: Louis VYNCKE. Today, we’ve grown into a leader in the industry of clean energy technology. Our journey from a family-run workshop to a pioneer in clean energy has been driven by an unwavering commitment to our customers and a deep respect for our planet. At VYNCKE, you join a legacy and a community that values tradition while fearlessly stepping into the future.

Is this your career match?

Great! We can’t wait to hear from you to find out if we see the match too.

This is how you become a Vynckeneer

Our application process is designed not only to find the right match, but to offer you insights and a true taste of the VYNCKE experience. You’ll learn about us, about yourself, and about your future.

We contact you

After you apply, our first step is to connect with you, opening the door to possibilities and understanding your aspirations.

We meet face-to-face

Our in-person discussions are where we dive deeper, understanding your skills and how you can spark with us.

We offer you a spot

If it’s a match, we warmly offer you a spot in the VYNCKE family, marking the start of an exciting journey together.