Customer Service Manager

We are looking for a Customer Service Manager to be the link between VYNCKE and the customer once our installation is up and running. Your goal will be to ensure the customer gets the absolute most out of their VYNCKE plant throughout its entire lifetime. You’ll drive customer satisfaction by offering tailored service solutions, including spare parts, operational support, helpdesk access, maintenance contracts, upgrades, and on-site interventions.

You’ll take full ownership of your assigned accounts, coordinating every service activity and acting as the customer’s trusted partner. In this role, you’ll report directly to the Customer Service Team Manager based in Thailand.

about the job

As our Customer Service Manager, you will:

Create, negotiate, and successfully sell VYNCKE solutions for the maintenance and improvement of our installations.
Take full ownership of client requests, acting proactively to understand and meet their needs with the goal of achieving win-win outcomes.
Build and maintain strong, long-term relationships with our customers across Asia.
Oversee budgeting, forecasting, and follow-up activity planning. With the support of our administrative team, you’ll manage the complete order flow from quotation to invoicing and payment.
Coordinate the execution of maintenance and service contracts, including organizing inspections, preventive maintenance, and repairs. You will collaborate with VYNCKE’s customer service engineers and mechanics, or manage subcontractors when needed.
Tackle technical challenges efficiently, ensuring issues are handled correctly. You’ll be supported by an internal team of technical experts and a help desk with a 24/7 hotline to guarantee the highest level of customer value.

About you

We imagine our ideal candidate would:

Hold a degree in engineering or possess equivalent experience, with 3 to 5 years of technical-commercial expertise in customer service, account management, or (after) sales.
Have experience working in a multinational company. Experience in the wood panel (MDF, PB, OSB) industry or CRM Dynamic 365 is a plus.
Have a sharp eye for commercial opportunities, a passion for nurturing long-term customer relationships, and a strong sense of ownership and responsibility.
Demonstrate excellent organizational skills, paired with effective communication, practical thinking, and a creative mindset.
Be willing to travel for short periods.
Be fluent in English, with local and other languages as a plus.

About our offer

Join VYNCKE, and we can promise you that you will embark on a learning journey.
We offer an environment where your skills are valued, with a direct impact by advising and supporting your fellow Vynckeneers.
You’ll be part of a team that trusts and empowers you, where every challenge is an opportunity to shine and there is room for initiative and an openness to communicate your vision and ideas.
Your career is more than a job – it’s a path to making a meaningful impact in the world of clean energy, one project at a time.

Eager to know more about this specific job opportunity? Don’t be shy: contact us!

About VYNCKE

In 1912, more than a century ago, VYNCKE was born from the hands of a single blacksmith: Louis VYNCKE. Today, we’ve grown into a leader in the industry of clean energy technology. Our journey from a family-run workshop to a pioneer in clean energy has been driven by an unwavering commitment to our customers and a deep respect for our planet. At VYNCKE, you join a legacy and a community that values tradition while fearlessly stepping into the future.

Is this your career match?

Great! We can’t wait to hear from you to find out if we see the match too.

This is how you become a Vynckeneer

Our application process is designed not only to find the right match, but to offer you insights and a true taste of the VYNCKE experience. You’ll learn about us, about yourself, and about your future.

We contact you

After you apply, our first step is to connect with you, opening the door to possibilities and understanding your aspirations.

We meet face-to-face

Our in-person discussions are where we dive deeper, understanding your skills and how you can spark with us.

We offer you a spot

If it’s a match, we warmly offer you a spot in the VYNCKE family, marking the start of an exciting journey together.