Logo Vyncke

Customer Service Team Manager

In this role, you’ll be our go-to person for the organization and execution of the customer services. As Customer Service Team Manager, you’ll lead our wonderful team tasked with the customer services in Western-Europe, Africa, and Latin America. 

about the job

As our Customer Service Team Manager, you will:

  • Lead a diverse, cross-country team of customer service managers, officers, and team leaders who oversee the help desk and technical support teams.
  • Translate the global customer service strategy and mission into actionable plans.
  • Motivate and develop your team members, focusing on personal growth.
  • Implement improvement and upscaling initiatives to optimize existing processes, ensuring they professionally documented and executed.
  • Collaborate closely with other departments such as our Project Office and Sales teams.

About you

We imagine our ideal candidate would:

  • Have a master’s degree in (business) engineering and at least 10 years working experience, with at least 3 years in an international setting.
  • Prioritize customers, understanding the needs and challenges of a client-centric environment.
  • Ideally have previous people management experience, but a warm, mature, and listening attitude is the priority.
  • Be able to mediate conflicts and have a persuasive nature, a process-oriented mindset, and a drive for process improvement and optimization.
  • Be willing to travel and work abroad occasionally.
  • Be proficient in English and Dutch.
Vynckeneers from our Harelbeke settlement

About our offer

  • Join VYNCKE, and we can promise you that you will embark on a learning journey.
  • We offer an environment where your skills are valued, with a direct impact by advising and supporting your fellow Vynckeneers.
  • You’ll be part of a team that trusts and empowers you, where every challenge is an opportunity to shine and there is room for initiative and an openness to communicate your vision and ideas.
  • Your career is more than a job – it’s a path to making a meaningful impact in the world of clean energy, one project at a time.
  • You’ll report directly to the Global Unit Manager Customer Service, based in Harelbeke.

Eager to know more about this specific job opportunity? Don’t be shy: contact us!

About VYNCKE

In 1912, more than a century ago, VYNCKE was born from the hands of a single blacksmith: Louis VYNCKE. Today, we’ve grown into a leader in the industry of clean energy technology. Our journey from a family-run workshop to a pioneer in clean energy has been driven by an unwavering commitment to our customers and a deep respect for our planet. At VYNCKE, you join a legacy and a community that values tradition while fearlessly stepping into the future.

Is this your career match?

Great! We can’t wait to hear from you to find out if we see the match too.

This is how you become a Vynckeneer

Our application process is designed not only to find the right match, but to offer you insights and a true taste of the VYNCKE experience. You’ll learn about us, about yourself, and about your future.

We contact you

After you apply, our first step is to connect with you, opening the door to possibilities and understanding your aspirations.

We meet face-to-face

Our in-person discussions are where we dive deeper, understanding your skills and how you can spark with us.

We offer you a spot

If it’s a match, we warmly offer you a spot in the VYNCKE family, marking the start of an exciting journey together.