Technical Support Engineer

We’re looking for a proactive and customer-focused Technical Service Desk Specialist to join our team. In this role, you’ll be the go-to technical contact for our customers, helping them troubleshoot, learn, and get the most out of our solutions. Your work ensures that every customer receives fast, clear, and effective technical support.

You’ll report to the Customer Service Manager and work closely with experts across VYNCKE.

about the job

As our Technical Service Desk Specialist, you will:

Act as the primary technical contact for customers, offering remote troubleshooting and clear step-by-step guidance.
Perform in-depth technical analyses on customer inquiries. You coordinate internally with various technical experts in their domains (e.g., automation), and work closely with the Customer Service Manager to ensure timely resolution of issues.
Assist in setting up and expanding the platform where cases are managed to ensure optimal customer support.
Handle occasional on-site service when required.
Deliver training sessions to customers, both remotely and on-site.
Enhance service efficiency by keeping meticulous records in CRM systems like IFS, SmartPlant, etc.

About you

We imagine our ideal candidate would:

Hold a Bachelor’s degree in engineering and have proven experience in customer support, maintenance or in the field.
Be proactive and detail-oriented, with strong problem-solving skills.
Be committed to quality and customer satisfaction.
Be eager to learn and grow within the role.
Be willing to work abroad (25% of your time).
Have a good knowledge of Dutch, English and French.

About our offer

Join VYNCKE, and we can promise you that you will embark on a learning journey.
We offer an environment where your skills are valued, with a direct impact by advising and supporting your fellow Vynckeneers.
You’ll be part of a team that trusts and empowers you, where every challenge is an opportunity to shine and there is room for initiative and an openness to communicate your vision and ideas.
Your career is more than a job – it’s a path to making a meaningful impact in the world of clean energy, one project at a time.

About VYNCKE

In 1912, more than a century ago, VYNCKE was born from the hands of a single blacksmith: Louis VYNCKE. Today, we’ve grown into a leader in the industry of clean energy technology. Our journey from a family-run workshop to a pioneer in clean energy has been driven by an unwavering commitment to our customers and a deep respect for our planet. At VYNCKE, you join a legacy and a community that values tradition while fearlessly stepping into the future.

Is this your career match?

Great! We can’t wait to hear from you to find out if we see the match too.

This is how you become a Vynckeneer

Our application process is designed not only to find the right match, but to offer you insights and a true taste of the VYNCKE experience. You’ll learn about us, about yourself, and about your future.

We contact you

After you apply, our first step is to connect with you, opening the door to possibilities and understanding your aspirations.

We meet face-to-face

Our in-person discussions are where we dive deeper, understanding your skills and how you can spark with us.

We offer you a spot

If it’s a match, we warmly offer you a spot in the VYNCKE family, marking the start of an exciting journey together.