Technical Support Engineer

Are you passionate about solving technical challenges and supporting customers worldwide? We’re looking for a Technical Support Engineer to join our dynamic Customer Service team.

In this role, you’ll be the go-to expert for our customers, providing remote technical support, troubleshooting issues, and offering guidance to ensure our energy installations perform at their best. Most of your work will be remote, but you’ll occasionally step on-site to lend your expertise when needed.

You’ll collaborate closely with the Customer Service Manager and work alongside a passionate team of specialists. Whether it’s conducting remote diagnostics, offering step-by-step instructions, providing training, or taking the lead in field interventions, your technical knowledge and problem-solving mindset will make a real difference.

Ready to fuel your career?

about the job

As our Technical Support Engineer, you will:

Be the first point of contact for the customer, providing remote technical assistance via phone, email, or online platforms.
Diagnose and resolve technical issues, guiding customers step-by-step through troubleshooting, ensuring minimal downtime.
Provide after-hours support for urgent technical issues by managing the hotline helpdesk on a rotational basis.
Conduct hands-on troubleshooting to identify root causes on site when remote resolution is not possible.
Coordinate with the Customer Service Manager and/or Customer Service Officer for parts replacement or complex repairs.
Maintain an accurate client database and service reports in our CRM system.

About you

Our ideal candidate would:

Hold a degree in technical engineering or equivalent experience.
Have at least 5 years of technical field or customer service experience. Experience with remote diagnostic tools or providing virtual support would be a plus.
Have knowledge of control and automation, electrical diagrams, and ideally PLC software (S7 or Allen Bradley).
Communicate clearly and enjoy working in a team.
Be willing to travel and work abroad across Asia and other countries, from a few days to several weeks.
Be fluent in English, with local or additional languages as a plus.

About our offer

Join VYNCKE, and we can promise you that you will embark on a learning journey.
We offer an environment where your skills are valued, with a direct impact by advising and supporting your fellow Vynckeneers.
You’ll be part of a team that trusts and empowers you, where every challenge is an opportunity to shine and there is room for initiative and an openness to communicate your vision and ideas.
Your career is more than a job – it’s a path to making a meaningful impact in the world of clean energy, one project at a time.

Eager to know more about this specific job opportunity? Don’t be shy: contact us!

About VYNCKE

In 1912, more than a century ago, VYNCKE was born from the hands of a single blacksmith: Louis VYNCKE. Today, we’ve grown into a leader in the industry of clean energy technology. Our journey from a family-run workshop to a pioneer in clean energy has been driven by an unwavering commitment to our customers and a deep respect for our planet. At VYNCKE, you join a legacy and a community that values tradition while fearlessly stepping into the future.

Is this your career match?

Great! We can’t wait to hear from you to find out if we see the match too.

This is how you become a Vynckeneer

Our application process is designed not only to find the right match, but to offer you insights and a true taste of the VYNCKE experience. You’ll learn about us, about yourself, and about your future.

We contact you

After you apply, our first step is to connect with you, opening the door to possibilities and understanding your aspirations.

We meet face-to-face

Our in-person discussions are where we dive deeper, understanding your skills and how you can spark with us.

We offer you a spot

If it’s a match, we warmly offer you a spot in the VYNCKE family, marking the start of an exciting journey together.